Last Updated: 6 August 2026
These Terms and Conditions (“Terms”) govern your access to and use of Tablyn’s website, platform, applications, products, and related services (“Services”).
Tablyn is operated by PT BENIH TRANSFORMASI DIGITAL, an Indonesian legal entity (“Tablyn,” “we,” “us,” or “our”).
By creating an account, starting a free trial, subscribing to a paid plan, purchasing AI credits, using our Services, or accessing any part of Tablyn, you agree to these Terms. If you do not agree to these Terms, you should not use the Services.
1. About Tablyn
Tablyn provides digital tools for restaurants, cafés, food stalls, and food service businesses, including menu management, QR ordering, point-of-sale support, cashier workflows, kitchen display system, table management, reporting, team access, voucher features, and related operational tools.
Certain features may be available only in selected plans or may be introduced, modified, limited, or discontinued over time.
2. Account Registration
To use Tablyn, you may need to create an account and provide accurate business, contact, and billing information.
You are responsible for:
- Keeping your login credentials secure
- Managing access for your team members
- Ensuring that all information submitted to Tablyn is accurate and up to date
- All activities that occur under your account
You must notify us immediately if you suspect unauthorized access to your account.
3. Business Use
Tablyn is intended for business and professional use by restaurant owners, managers, staff, and authorized representatives.
By using Tablyn on behalf of a business, you confirm that you have the authority to bind that business to these Terms.
4. Free Trial
Tablyn may offer a 30-day free trial for selected plans.
During the free trial, you can explore and use available features before choosing a paid subscription. Unless otherwise stated, no payment is required to start the free trial.
After the free trial ends, your account may become inactive, limited, or inaccessible unless you select a paid plan and complete payment.
Tablyn reserves the right to modify, limit, or withdraw free trial offers at any time.
5. Subscription Plans
Tablyn offers subscription plans with different feature limits, such as staff accounts, menu items, table limits, voucher features, support options, and other capabilities.
Current POS plan details are available at:
Plan prices, features, limits, and availability may change from time to time. If we make material changes to paid plans, we will make reasonable efforts to notify affected users.
6. Billing and Payment
Tablyn may support payment through:
- Manual payment, such as bank transfer or other offline payment methods
- Payment gateways or third-party payment processors
- Other payment methods made available in the billing section
For manual payments, you may generate an invoice through the billing section and complete payment according to the instructions provided.
Your subscription may only become active or renewed after payment is received and verified, unless otherwise approved by Tablyn.
You are responsible for paying all applicable fees, taxes, bank charges, transfer fees, payment gateway fees, currency conversion costs, and other charges related to your subscription or purchase.
7. Taxes
Prices may be exclusive of applicable taxes unless clearly stated otherwise.
Any applicable taxes, including VAT, GST, sales tax, withholding tax, or other government charges, may be added to your invoice according to applicable law.
Taxes that have been charged, collected, reported, or paid to the relevant authority are not refundable, unless required by applicable law.
8. Refund Policy for Subscriptions
You may request a refund for a subscription payment within 7 days after payment, as long as the request is submitted through the available refund process in the billing section or by contacting Tablyn support.
Approved subscription refunds will be calculated on a prorated basis, based on the unused portion of the subscription period.
Refunds are calculated based on the subscription fee excluding taxes. Taxes, government charges, bank charges, transfer fees, payment gateway fees, currency conversion costs, and other non-refundable charges are not refundable, unless required by applicable law.
Refund requests submitted more than 7 days after payment may be declined.
Tablyn may refuse a refund request if we reasonably determine that there has been misuse, abuse, violation of these Terms, fraudulent activity, excessive use, or activity inconsistent with a fair refund request.
9. Cancellation
You may cancel your subscription at any time through the billing section or by contacting Tablyn support.
Cancellation stops future renewal charges but does not automatically provide a refund, except where the refund request qualifies under our Refund Policy.
After cancellation, your access may continue until the end of the paid subscription period, unless your account is terminated due to violation of these Terms.
10. Upgrades and Downgrades
You may upgrade or downgrade your plan based on your business needs.
Upgrades may take effect immediately after payment or confirmation. Downgrades may take effect at the end of the current billing period or according to the billing rules shown in the platform.
Some data, settings, or features may become unavailable if you downgrade to a plan with lower limits.
11. AI Credits and AI Features
Tablyn may offer AI-powered features, AI credits, or AI add-on packages.
AI credits may be used for features such as business insights, menu suggestions, marketing support, operational recommendations, automated analysis, content generation, or other AI-assisted tools.
AI credits are separate from POS subscription fees and may have their own pricing, usage limits, expiry periods, and package-specific rules.
AI credit purchases are non-refundable.
Once AI credits are purchased, they cannot be refunded, reversed, exchanged for cash, or transferred to another account, whether they have been used or remain unused, unless required by applicable law.
Used AI credits cannot be restored or refunded. AI processing may create immediate third-party infrastructure and provider costs, so AI credit purchases are considered final.
AI-generated outputs should be reviewed by the restaurant owner or authorized user before implementation. Tablyn does not guarantee that AI-generated outputs will be accurate, complete, legally compliant, or suitable for every business situation.
Additional AI credit terms may be published separately and will form part of these Terms once made available.
12. Restaurant Data and Customer Data
You are responsible for the restaurant data, menu information, prices, images, product descriptions, promotions, staff data, customer order information, and other content you enter into Tablyn.
You are responsible for ensuring that your menu prices, promotions, tax settings, order details, and customer-facing information are accurate.
If you collect customer information through Tablyn-powered ordering or related features, you are responsible for providing appropriate notices to your customers and complying with applicable privacy laws.
Our handling of personal data is described in our Privacy Policy:
13. Acceptable Use
You agree not to use Tablyn to:
- Violate any law or regulation
- Upload false, misleading, illegal, harmful, or infringing content
- Access or attempt to access accounts, systems, or data without authorization
- Interfere with the security, performance, or availability of the Services
- Reverse engineer, copy, resell, or exploit the Services without permission
- Use Tablyn for fraudulent, abusive, or harmful activities
- Upload malware, harmful code, or unauthorized scripts
We may suspend or terminate accounts that violate these Terms.
14. Service Availability
We aim to keep Tablyn reliable and available, but we do not guarantee uninterrupted or error-free service.
The Services may be unavailable due to maintenance, updates, internet issues, third-party provider outages, payment gateway disruptions, hosting issues, security incidents, or events outside our control.
We may update, improve, modify, suspend, or discontinue certain features from time to time.
15. Third-Party Services
Tablyn may integrate with third-party services, including payment gateways, hosting providers, analytics tools, communication tools, AI providers, or other platforms.
Your use of third-party services may be subject to their own terms and policies. Tablyn is not responsible for the actions, errors, outages, data processing practices, or policies of third-party providers.
16. Intellectual Property
Tablyn, including its software, interface, design, branding, workflows, documentation, and platform content, is owned by or licensed to PT BENIH TRANSFORMASI DIGITAL.
You may not copy, reproduce, modify, distribute, sell, or create derivative works from Tablyn without our written permission.
You retain ownership of your restaurant data, menu content, images, business information, and customer-related content that you upload to Tablyn. You grant Tablyn a limited right to process, store, display, and use that content only as needed to provide the Services.
17. Support
Tablyn may provide support through email, chat, scheduled calls, or other channels depending on your plan.
Support availability, response time, and support channels may differ between plans.
18. Account Suspension and Termination
We may suspend or terminate your account if:
- You fail to pay required fees
- You violate these Terms
- Your use creates security, legal, operational, or reputational risk
- We detect suspected fraud, abuse, or unauthorized activity
- We are required to do so by law or regulatory authority
If your account is terminated, your access to the Services may be disabled. We may retain certain data as required for legal, tax, accounting, dispute resolution, security, or compliance purposes.
19. Disclaimers
Tablyn is provided on an “as is” and “as available” basis.
We do not guarantee that:
- The Services will always be uninterrupted, secure, or error-free
- Reports or analytics will always be completely accurate
- AI outputs will always be correct or suitable for your business
- The Services will meet every specific operational requirement of your restaurant
- Third-party integrations will always remain available
You are responsible for reviewing important business decisions, order information, pricing, tax settings, reports, and AI-generated outputs before relying on them.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Tablyn and PT BENIH TRANSFORMASI DIGITAL will not be liable for indirect, incidental, special, consequential, punitive, or business losses, including loss of profit, revenue, data, goodwill, business opportunity, or operational interruption.
Our total liability for any claim related to the Services will be limited to the amount you paid to Tablyn for the relevant subscription period giving rise to the claim, unless applicable law requires otherwise.
21. Indemnity
You agree to indemnify and hold harmless Tablyn, PT BENIH TRANSFORMASI DIGITAL, its directors, officers, employees, contractors, and partners from claims, losses, damages, liabilities, costs, or expenses arising from:
- Your use of the Services
- Your violation of these Terms
- Your restaurant content or customer-facing information
- Your violation of applicable law
- Your misuse of customer data or third-party rights
22. Changes to These Terms
We may update these Terms from time to time.
If we make material changes, we may notify you through the platform, by email, or by updating the “Last Updated” date above.
Your continued use of Tablyn after the updated Terms become effective means you accept the revised Terms.
23. Governing Law
These Terms are governed by the laws of the Republic of Indonesia.
Any dispute arising from or related to these Terms or the Services will first be resolved through good-faith discussion. If no resolution is reached, the dispute may be submitted to the competent courts or dispute resolution forum in Indonesia, unless otherwise required by applicable law.
24. Contact Us
If you have questions about these Terms, billing, refund requests, AI credits, or your account, please contact us at:
Tablyn
- Legal Entity: PT. BENIH TRANSFORMASI DIGITAL
- Email: info@tablyn.app
- WA Number: +6281322222757
- Address: Jl. Taman Tekno Widya Ruko Boulevard Blok D No.1, Kel. Seu, Kec. Setu, Kota Tangerang Selatan, Prop. Banten
- Website: https://tablyn.app
